Returns Policy
Aevorums understand that you may need to return items for various reasons, Aevorums are committed to providing a fair and transparent return process. Please review the following guidelines carefully before initiating a return.
Returns are generally accepted within 7 days of receiving the item. For certain items such as pet beds, dog houses, and enclosures, the return period is 14 days. However, the following items are non-returnable:
- Custom-made items (e.g., custom toys, pet clothing, custom beds) are non-returnable unless there is a manufacturing defect.
- Promotional items and bundled products must be returned together.
- Used items (regardless of return period) are non-returnable.
To return an item, it must be in original packaging, unused, untouched, no stains, no odors, and labels intact. The item must also be in the same condition as received, with no damage, wear, missing parts, or missing items. It is recommended that customers take photos or videos of the item before returning it as proof of condition.
For items like pet furniture, toys, or gear, the correct size must be selected as per the product description. Items returned in the wrong size are not eligible for return.
To proceed with a return, customers must contact customer service via email service@Aevorums.com to obtain a return authorization before initiating the return. A return request must be submitted with the order number, photos of the item, and reason for return.
A return address and return label will be provided by customer service. Customers must follow the instructions to return the item. A return request must be submitted within 72 hours of receiving the item. Failure to notify within this timeframe may result in the loss of return eligibility.
Refunds will be issued to the original payment method and typically arrive within 3–10 business days. If the item is defective or does not match the description, customers may request a free replacement within 7 days of receiving the item. Only one exchange per order is allowed. Exchanges are only available for unused, unopened items.
Return shipping fees are billed to the customer, unless the item is defective or damaged during shipping.
If the item is found to be defective or damaged, the customer may request a free replacement or refund. If the package is damaged during transit, the customer must keep the packaging and immediately contact customer service. The company will handle the return once the item is received.
If the customer has not received the item within 48 hours and the address is confirmed to be correct, the package may have been stolen. The company is not responsible for such cases.
The company reserves the right to modify the return policy at any time. Customers are encouraged to review the latest policy updates.
If you have any questions or need further assistance, please contact our customer service team.